FAQ's

1.⁠ ⁠What is your return policy?

There are no returns, as most of our items are hand-made and made-to-order.

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 2.⁠ ⁠How long does shipping take?

Orders are typically processed within 1–2 business days.
Delivery usually takes 2–5 business days depending on your location.

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 3.⁠ ⁠Do you ship internationally?

Yes, we offer international shipping. Shipping times and fees may vary depending on your country.

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 4.⁠ ⁠How can I track my order?

Once your order is shipped, you will receive a tracking number by email.
You can use it to follow your package at any time.

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 5.⁠ ⁠Can I cancel or change my order?

If your order has not been shipped yet, you may request changes or cancellation.
Once shipped, we cannot make any modifications.

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 6.⁠ ⁠What payment methods do you accept?

We accept bank transfer, InstaPay, and Vodafone Cash.

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 7.⁠ ⁠What if I receive a damaged or wrong item?

Do not accept the item from the courier if it is damaged or incorrect, and return it immediately.
After the courier leaves, returns are not possible.

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 8.⁠ ⁠Do you offer size exchanges?

Yes, you can exchange your item for a different size as long as it is in new condition.
You only need to cover the return shipping.

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 9.⁠ ⁠How do I care for my clothes?

We recommend washing your items inside out on a gentle cycle with cold water and air drying them to maintain quality and longevity.

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10.⁠ ⁠How can I contact customer support?

You can reach us anytime through our support email or via our Instagram page.
We usually respond within 24 hours